Distribution Footprint
NEAR YOU
Scalable hub-and-spoke model
SERVICING
OMNI-CHANNEL
CUSTOMER RELATIONSHIP
MANAGEMENT (CRM)
solution which integrates various modes of communication with the customers for better experience and faster resolution
UNDERWRITING
BANKING ANALYTICS tool to give in-depth, easy and faster analysis for self employed retail customers
FRAUD CONTROL to mitigate incidence of fraud
REAL TIME email verification to avoid misidentification of customers
UNDERWRITING VENDOR PLATFORM to assist partners ‘on the go’ through various tools, namely, geo tagging, click to upload, etc.
Our in-house team along with external third-party channel partners are expanding reach, enhancing brand salience. The model is scalable, with centralised processing, effective risk management through delegation of responsibilities, and an integrated IT platform.
Closer customer relations
Domestic customer
customercare@pnbhousing.comNRI customers
nricare@pnbhousing.comToll-free phone number
1800 120 8800Self-care web login
OPERATIONS
OPERATIONS
CENTRAL PROCESSING CENTRE (CPC)
CENTRALISED OPERATIONS (COPS)
DIGITISATION, amalgamation of people, process and technology for customer convenience and elimination of transit risk and robotic intelligent mailing solution to ensure standard, confidential and accurate communication
Pan-India presence
23
Hubs
102
Branches