Well-rounded growth is an outcome of striking the delicate balance among resilience, robustness and responsibility and never losing sight of our raison d’être.
The past couple of years have taught businesses and humans a lot about striking the right balance. Fraught with upheavals, the time contributed to our slowed growth, teaching us prudence and pragmatism in navigating challenges to emerge on the other side. We had our sight set on making steady progress and touching lives positively. At the same time, we focused our collective energy on making the organisation future-ready to support our ambitions in the next growth phase through well laid-out strategies:
1 
Strengthen our capital position and risk management
2
Strengthen credit underwriting through digital interventions
3
Improve collections by leveraging data analytics
4
Digital drive to enhance efficiencies across verticals
5
Grow the retail segment by leveraging expertise in mass housing and self-employed Segment
6
Expand our affordable segment offering through Unnati
