Environment

ADOPTING A LOW

CARBON
PATHWAY

We are committed to contribute to a low-carbon future for all to help protect the environment and combat climate change. We undertake several green initiatives as a responsible corporate citizen.

KEY INITIATIVES

  • Introduced ACE for digital customer onboarding
  • Increased adoption of digital modes of communication helped reduce paper usage by 95%
  • Achieved 99% of EMI collection through digital mode
  • Encouraged adoption of cloud computing technology, virtualisation, data centre energy optimisation, among others
  • Launched Homie, a sales chatbot to minimise physical interface
  • Over 55% customers are on CARBON mobile app