लोग

गतिशील व्यापार वातावरण को ध्यान में रखते हुए, कंपनी कर्मचारियों को अपस्किल और रेस्किल करने के लिए वर्ष भर में लर्निंग एंड डेवलपमेंट (एल एंड डी) कार्यक्रम आयोजित करती है. इसकी एल एंड डी रणनीति का उद्देश्य तीन आवश्यकताओं को पूरा करना है: संगठनात्मक, कार्यात्मक और व्यक्तिगत. कुछ क्रॉस-फंक्शनल एल एंड डी विषय व्यावसायिक आवश्यकताओं को पूरा करना, उत्तराधिकार योजना बनाना, व्यवहार संबंधी प्रशिक्षण का आयोजन करना और टीम कैमरेडरी को बढ़ावा देना है.

इस संबंध में कंपनी के लर्निंग मैनेजमेंट सिस्टम (LMS), जिसे एगुरु कहा जाता है, का इस्तेमाल व्यापक रूप से किया जाता है. इसके अलावा, एलएमएस सभी प्रोसेस मैनुअल और अनुपालन संबंधी प्रशिक्षण मॉड्यूल के रिपोजिटरी के रूप में कार्य करता है, जिसमें अंदर प्रशिक्षण की रोकथाम, यौन उत्पीड़न की रोकथाम, साइबर सुरक्षा सहित अन्य शामिल हैं. इसमें नए भर्ती के लिए ई-इंडक्शन मॉड्यूल भी शामिल हैं. LMS को कंप्यूटर के साथ-साथ मोबाइल फोन के माध्यम से एक्सेस किया जा सकता है.

मुख्य पहल

• Leadership development programme aims to enhance the Company’s bench strength and create an internal talent pipeline. Over the past few years, PNB Housing has identified high-performing individuals, taking cognisance of their strengths and moving them up the ladder. The programme consists of six months of training (both online and offline), 360-degree feedback and psychometric tests, among others. During the training, emphasis is given to business insights, clarity in communication, executional excellence and team handling.
• Management trainee programme aims to orient the newly joined management trainees through the 70-20-10 induction model (70% of on-the-job training, 20% of mentoring/coaching at an individual level and 10% classroom training). 90 management trainees were recruited in FY 2019-20.
• Academic collaborations enable the Company to send select employees to eminent universities, such as the University of Nottingham, Malaysia and the Indian Institute of Management (IIM), Bangalore, for higher studies and workshops.
• ‘Reconnect’ assists the Company’s sales team to build rapport with channel partners, educating them about different customer segments and products, thereby helping increase volumes.
• Leadership development workshops are managerial workshops that take place at three separate levels: Senior Management, Senior Middle Management and Middle Management. Sessions are conducted, with internal and external speakers, to make them understand the nuances of leadership. A similar workshop was organised for junior managers as well.
• Function-based trainings are conducted periodically, for SME, Legal, Fraud Control, Accounts, Underwriting, Deposits, Sales, Collections, Customer Service and other technical as well as business teams, with both internal and external trainers.
• Cross-functional behavioural training allows the Company to redirect its surplus talent in the sales team and retrain them to support the collections team. Reskilling involves imparting an understanding of the changing market dynamics and the external challenges. 300 members of the Sales team were reskilled for Collections in FY 2019-20.
• Compliance training is critical to the ‘first time right’ goal of PNB Housing. Through this, the Company apprises employees about its core values and ethical standards.