PNB Housing Finance Limited (PNB Housing) is a housing finance company (HFC) registered with the National Housing Bank (NHB). Punjab National Bank (PNB) is the promoter.

Performance highlights FY 2019-20

` 18,626 crores

48%

Disbursements

` 83,346 crores

2%

AUM

2.61%

181 basis points

Total asset to total provision

` 2,308 crores

12%

Net interest income

0.55%

10 basis points

OPEX to ATA

` 2,062 crores

7%

Operating profit

3.21%

13 basis points

Gross margin

` 646 crores

46%

Profit after tax

2.46%

11 basis points

Spread

` 16,470 crores

15%

Deposits

8.25%

25 basis points

Average cost of borrowing

10.71%

36 basis points

Average yield

Note: % change over FY 2018-19 unless mentioned otherwise

Operating model

A SCALABLE AND EFFICIENT PLATFORM

PNB Housing’s operating model is designed to maximise value across end-to-end customer journeys while reducing costs and sustaining increased levels of speed, agility and efficiency. It combines digital technologies and operational capabilities in an integrated, well-sequenced way to achieve tangible improvements across the board.

Know More

An operating model based on six strategic objectives…

RETAIL FOCUS

Grow sustainable value through a retail-focused capital-efficient portfolio

COST RATIONALISATION

Achieve cost benefits through the delivery of efficient and centralised processes

LIQUIDITY MANAGEMENT

Focus on diversified borrowing mix with balanced ALM

CUSTOMER SATISFACTION

Improve customer satisfaction through a relationship based on trust

DIGITAL TRANSFORMATION

Continuously integrate new technologies and new use-cases into the business

ETHICS AND COMPLIANCE

Promote ethical business conduct that complies with rules and regulations

Key performance indicators

MAINTAINING A STABLE MOMENTUM

Loan disbursement
(` in Crores)

7% CAGR

Assets under management^
(` in Crores)

32% CAGR

Operating profit*
(` in crores)

37% CAGR

Profit after tax*
(` in crores)

19% CAGR

Cost to income*
(%)

Total revenue*
(` in Crores)

33% CAGR

*FY18, FY19 and FY20 financial numbers are on Ind AS basis whereas prior numbers are based on IGAAP
^Indicates dates as on March 31

Know More

CH. S. S. MALLIKARJUNA RAO Chairman

Chairman’s statement

REFLECTING THE
STRENGTH TO RIDE
OUT THE STORM

PNB Housing is no stranger to adversities. In fact, an event of such scale and impact puts to test the fundamental strengths of any organisation. Your Company demonstrated once again, in FY 2019-20, its ability to withstand challenges and quickly adapt to the emerging realities.

Know More

NEERAJ VYAS Managing Director and CEO

From the Managing Director and CEO's desk

CREATING ENDURING VALUE

PNB Housing is expanding its digital footprint, from sourcing to sanction, while enhancing digital interventions in underwriting, collections, and other functions. It has re-prioritised its IT initiatives, keeping in mind the evolving realities. The Company is at an advanced stage of implementing seamless solutions for customers, which will significantly reduce paperwork in sourcing new applications.

Know More

Leadership team

RICH
EXPERIENCE

Know More

MR. AJAY GUPTA

Executive Director and
Chief Risk Officer

MR. ANSHUL BHARGAVA

Chief People Officer

MR. NITANT DESAI

Chief Centralised Operation and Technology Officer

MR. SANJAY JAIN

Company Secretary and Head Compliance

MR. KAPISH JAIN

Chief Financial Officer

People

INVESTING IN HUMAN CAPITAL

PNB Housing strongly believes companies that create a productive work environment, offer development opportunities and quality training, and place equality and fairness above all are the organisations of the future.

Know More

1,549

Employees on PNB Housing Finance payroll

2,498

Employees on PHFL payroll

18.33%

Ratio of women in workforce
(vs. 17.34% last year)

52.60%

New hires in the age
group 20-30

COVID-19 response

As a customer-facing business, remote working is not instinctive. However, with the help of the IT team, the Company transitioned its employees to a virtual environment with ease. A trial work from home was conducted on March 21, 2020; remote working was initiated with the announcement of the nationwide lockdown on March 24, 2020.

Know More

ESG snapshot

EMBEDDING SUSTAINABILITY IN BUSINESS IMPERATIVE

Environmental, social and governance (ESG) considerations are integrated across the business and built into the policies and principles that govern PNB Housing. The Company seeks to continuously improve its performance on ESG parameters to drive sustained, long-term value creation.

Know More