At PNB Housing, it is our endeavour to provide the best in customer service. Keeping our customers’ needs in mind, we provide solutions to enable our customers realize their dream of making a home and fulfil other financial needs. However, there can be instances where customers are not satisfied with the services provided. To register such an instance, please follow the process mentioned below
Level 1
Complaint for the First Time
Level 2
Escalate to Regional Grievance Redressal Officer
Level 3
Escalate to Nodal Officer/ Executive Director
Level 4
Approach National Housing Bank
Connect with our Branch Business Head
Customer may directly connect with our Branch/Branch business Head for their grievances.
Click here for details to connect with Branch/ Branch Business Head
Raise a complaint
We recommend that customers should connect with the branch directly for a timely response, however if you wish to lodge your complaint online you may click on below link.
Connect with our Regional Grievance Redressal Officer
If the customer is not satisfied with the resolution provided by the Branch Business Head(Level 1), the customer may post his/ her complaint to the Regional Grievance Redressal Officer(GRO).
Click here for details of Grievance Redressal Officer (GRO).
Customer will be responded within 10 working days
Connect with Nodal Officer
If customer is not satisfied with the resolution provided by Regional GRO( Level 2), the customer may post his/her complaint to the Nodal officer
Click here to connect with the Nodal Officer.
Connect with Executive Director
In case the resolution is still not upto customers satisfaction, they may approach the Executive Director as per below details
Note: - Please mention ‘Grievance Redressal’ on the top of the envelop
Customer will be responded within 10 working days
Approach National Housing Bank
In case of non-addressal of the complaint within 30 days from the above quarters, you may approach National Housing Bank as per below details mentioned
Customer may directly connect with our Branch/Branch business Head for their grievances.
Click here for details to connect with Branch/ Branch Business Head
Raise a complaint
We recommend that customers should connect with the branch directly for a timely response, however if you wish to lodge your complaint online you may click on below link.
Connect with our Regional Grievance Redressal Officer
If the customer is not satisfied with the resolution provided by the Branch Business Head(Level 1), the customer may post his/ her complaint to the Regional Grievance Redressal Officer(GRO).
Click here for details of Grievance Redressal Officer (GRO).
Customer will be responded within 10 working days
Level 3
Escalate to Nodal Officer/ Executive Director
Connect with Nodal Officer
If customer is not satisfied with the resolution provided by Regional GRO( Level 2), the customer may post his/her complaint to the Nodal officer
Click here to connect with the Nodal Officer.
Connect with Executive Director
In case the resolution is still not upto customers satisfaction, they may approach the Executive Director as per below details
Note: - Please mention ‘Grievance Redressal’ on the top of the envelop
Customer will be responded within 10 working days
Level 4
Approach National Housing Bank
Approach National Housing Bank
In case of non-addressal of the complaint within 30 days from the above quarters, you may approach National Housing Bank as per below details mentioned
